Shipping Information

We aim to ship all orders next business day however please allow up to 5 working days for your order to ship. Please note during peak periods (sale, public holidays or new collection launches) order processing time may take longer.

NOTE: Some of the items on your order may arrive separately if they are sent using different shipping methods or dispatched at different times.

New Zealand

We offer Free Shipping on all purchases made in New Zealand. All parcels are sent using Courier Post. Your signature will be required upon delivery. The parcel can be delivered to your home or work. To ensure you are available to collect your purchase when it is delivered, we recommend that you enter your daytime or business address for your shipping address.

Delivery takes 2-3 working days, depending on where you live.

Please remember that during very busy times delivery may take longer and any delays in the courier service are out of our control. If you are concerned about delivery timeframes, or your order is urgent, please let us know.

Australia

We offer Free Shipping on all purchases made in Australia. Most parcels are sent through DHL, your signature will be required upon delivery. The parcel can be delivered to your home or work. To ensure you are available to collect your purchase when it is delivered, we recommend that you enter your daytime or business address for your shipping address.

Delivery takes 2-3 working days, depending on where you live.

Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. The delivery time can take an extra 3 - 20 working days, depending on where you live. If you are concerned about delivery timeframes, or your order is urgent, please let us know.

DHL does not deliver to PO Boxes or Parcel Lockers. Please use a home or business address for delivery.
If you do wish to use a PO Box for delivery please contact us for options.

Some orders may be shipped from our Melbourne location, these orders are shipped via Australia Post and delivery can take 2-5 working days depending on where you live.

International Shipping

United States

United Kingdom

Switzerland

All parcels are sent through DHL, your signature will be required upon delivery. The parcel can be delivered to your home or work.

To ensure you are available to collect your order when it is delivered, we recommend that you enter your daytime or business address for your shipping address.

Delivery can take 4-7 working days depending on where you live.

Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. The processing and subsequent delivery time can take an extra 3 - 20 working days, depending on where you live. If you are concerned about delivery timeframes, or your order is urgent, please let us know.

Estimated delivery times are a guide only – delays caused by the customs clearance processes are out of our control.

Taxes & Duties

Trelise Cooper bears no responsibility for import duties, charges, or taxes accrued at the recipient's end. Such charges can differ based on each country's customs regulations; please consult your local customs authority before making a purchase. Declining payment for requested fees will lead to the return of your order, and a $150 NZD refund will be subtracted from your order to account for the refusal fee and return shipping cost. Please note that refusing taxes on orders totaling less than $150 NZD will render you ineligible for a refund.